If your item is in stock, we prepare your order right away, and you'll only have a limited time to change or cancel it. By signing in your account, you can: Cancel your order Change your delivery address Change the shipping method. We will immediately inform you if your request been successful.

We can gift-wrap your order in The Charites London's finely designed wrapping paper if you provide a message with your order indicating that you want your jewellery to be gift-wrapped. We can also hand written a personalized note with the request.

Add the promotion or offer code to the PROMO CODE box on the Shopping Bag page and press APPLY to redeem it. Conditions apply, including: • Each transaction may only utilise one code. • Only full price items may be purchased using codes (they are not available on sale pieces). • Codes cannot be transferred, and there is no cash alternative. • Orders must be placed by 23:59 GMT on the closing date, if it has been indicated. • Prices and terms are subject to change at any time. • All other The Charites London other Terms & Conditions apply. • Gift Cards cannot be purchased with offer codes. • Stock availability is a condition of all offers.

Yes indeed! You can easily create a Gift Card by visiting our vouchers page. Gift Cards are available to buy in the value of between £50 and £1000. They are valid for 1 year from the date of purchase. To redeem a Gift Card online, simply enter the gift card code in the PROMO CODE box on your Shopping Bag page and click to the APPLY button. (insert foto) *Gift Cards will be processed and emailed during working hours (Monday - Friday, 9am - 5.30pm GMT). *Please note, The Charites London Gift Cards cannot be used in any other store than the original website.

If you can't remember your password go to the My Account page and click the I forget password link. We'll send a link to the email address you have provided, which will allow you to reset your password.

By going to My Account, you may change your contact information, including your name, phone number, email address, and password. We value your privacy and never provide your personal information to a 3rd party organisation for mailing or marketing purposes.

After placing your order, you have the option to checkout by registering for an account with us online. You can enjoy a quicker checkout procedure in the future and save your shipping and payment information by creating an online account. You will be able to access your account if you are an existing client.

How Klarna Works 1 - Shop now. Pay Later with Klarna. We're happy to announce that we've teamed up with Klarna to provide you with more methods to pay at the checkout. This is how it works: Step 1 Add items to your shopping cart and check out as "Klarna." Step 2 Enter a few personal facts and find out right away if you're authorised. Step 3 When it's time to pay, Klarna will give you an email confirmation and reminders, and you can manage your orders and payments via the Klarna app. 2 - Pay Online or in the App. Review your most recent purchases and pay via the Klarna app or online. Review your most recent purchases and pay via the Klarna app or online. Install the Klarna app here: https://www.klarna.com/app Log in online at https://app.klarna.com/login Customer care may be reached at https://www.klarna.com/uk/customer-service/

Pre-ordered products are non-refundable as they are specifically produced to meet customer demand. Since these items are custom-made and tailored to your preferences, we are unable to process refunds. However, you are welcome to exchange the product or receive in-store credit for future purchases. Please note that exchanges are subject to product availability and must meet our return policy conditions. This ensures clarity while highlighting flexibility for exchanges and in-store credits.

Learn what to avoid and how to care for your precious metals, diamonds, and natural gemstones with the maintenance recommendations below to maintain the lustre of your jewellery: Taking Good Care of Your Jewellery Do not contact perfume, use lotions, or apply any other liquids directly to your jewellery. Remove your jewellery while showering, bathing, or engaging in heavy exercise, especially when swimming in the sea or a chlorinated pool, to help preserve its longevity and excellent quality. Since our gemstones are all natural, they are susceptible to dirt absorption and chipping. Over time, due to hand craftsmanship, settings may also become loose. Keep your jewellery out of direct sunlight, high humidity, and harsh temperatures. When using bleach, cleaning supplies, or other chemicals, avoid wearing your jewellery. Care Guide for Jewellery It is highly recommended that you store your jewellery in its original The Charites London purse or another suitably lined box or soft pouch. It is ideal to store your jewellery in its special packaging separately, in order to prevent rubbing or tangles. We recommend using a cleaning cloth to keep your jewellery’s gold lustre shining and to eliminate dirt and premature corrosion. Instead of circular movements, rub the piece in one direction. Do not use tissue paper or paper towels to clean metal as they can cause scratching. Hot water, strong chemicals, and cleansers should be avoided at all times since many natural gemstones are highly fragile. * Because silver tarnishes quickly when exposed to certain elements/chemicals in our daily life, we recommend that you care for, wear, and store your jewellery as described above.

Each of our jewellery designs are crafted to reflect best quality and authenticity. If you face any problem, our qualified Repair Service specialists are always there for you to find the best solution, whether you have accidently scratched a pendant charm or want your ring adjusted. What does the warranty include: Upon receipt of a legitimate proof of purchase, The Charites London Jewellery offers 1-Year Warranty on every item. Regardless of where you bought the goods, this warranty is applicable to all of our products around the world. Including any damages caused in crafting process, our specially tailored 1 Year Warranty also offer, One time chain length adjustment for bracelets and necklaces *Please be aware that selected designs allow only to be shortened, our Repair Service specialists will be in touch to discuss if this occurs. Scratch Repair *Please be aware that this service can only repair surface scratches, cannot not fix any deep scratches . One time ring resizing per ring *Please be aware that selected designs allow resizing to go only ±1 size up or down due to the delicate nature of gemstones on the design, our Repair Service specialists will be in touch to discuss if this occurs. *For each piece of rings purchased, you will only have one-time resizing service available included in 1-Year Warranty, the rest is subjected to an additional service charge. For any other enquiries that are not included in 1 Year Warranty, we offer best quality service by our qualified Repair Service specialists for a small fee. You can check our additional services from the Repair Service Charges page.

Care Guide for Bags We recommend using a cleaning cloth to keep your bag’s gold lustre shining and to eliminate dirt and premature corrosion. In order to prevent damage, keep away from placing your bags on rough surfaces. Always store your bags in its custom made The Charites London pouches / dust bag. Do not contact perfume, use lotions, or apply any other liquids directly to your bags. Keep your bags out of direct sunlight, high humidity, and harsh temperatures.

To begin, go to our Contact page and send us an email that best describes your enquiry. Our customer care specialists will be in touch shortly to offer the best possible option for you.

Every piece of our jewellery is tested and all products which at, or above the minimum legal threshold of 7.78g, are hallmarked which guarantees that the precious metal is of the fineness stated.

Each piece of The Charites London jewellery is covered by 1-Year Warranty on receipt of a valid proof of purchase. Our qualified Repair Service specialists are always there for you to find the best solution if you face any problems, whether you have accidently scratched a pendant charm or want your ring adjusted. After 1-Year Warranty ends (or if no proof of purchase can be provided), our qualified Repairs team will offer the best solution possible for a small repair service fee. To begin, you can easily create a ‘Repair Request’ by sending us an email describing your enquiry and the service you request to use by filling the Form at ourcontact page. *For each piece of rings purchased, you will only have one-time resizing service available included in 1-Year Warranty, the rest is subjected to a service charge. You can check our additional services from the Repair Service Charges page .

The Charites London jewellery designs are hand sculpted in Istanbul, Turkey to the highest standards with the use of certified ethical metals and responsibly sourced gemstones and it is a guarantee we can make because our suppliers are family. All gemstones used in our jewellery were obtained from legitimate sources, and are not involved in funding conflict. Likewise, our bags are expertly hand sculpted in Istanbul, Turkey by skilled artisans using delicate stonework in a mosaic design on the frame that is made of metal. We work closely with each supplier in our supply chain to ensure they share our values and practise responsible business, social welfare, and environmental practices. Our artists have been recognised for adhering to global social and environmental responsibility standards.

We accept many types of proof of purchase but if you can't find yours don't worry, you can still take advantage of our Repair Service, for a repair service fee. As a first step we would recommend contacting our Customer Care team using the widget at the bottom of this page. We may be able to help locate your receipt - or provide further assistance on how to proceed if not. If you have received it as a gift, and did not receive a gift receipt please contact the purchaser for a copy of the proof of purchase. If you can’t get this from the original purchaser don’t worry, please contact our Customer Care team using the widget at the bottom of this page. We may be able to help locate your receipt - or provide further assistance on how to proceed it not.

Unfortunately, our 1-Year Warranty does not cover any pieces that are lost or stolen. We recommend that you contact your home, contents, or travel insurance company directly to file a claim. See our Terms & Conditions Policy for more information. We are happy to provide you with any proof of purchase information you require; to do so, please contact our Customer Care Team using the widget at the bottom of this page or My Account to your online account to view your order history.

Modern Slavery Act Statement The Charites London upholds a deep commitment to ethical and sustainable business practices, with a strong emphasis on human rights. We embrace the transparency mandated by the Modern Slavery Act and are steadfast in our efforts to combat slavery, forced labour, human trafficking, and other unlawful or unethical practices across our operations and supply chains. Organization’s Structure and Business Since our inception, The Charites London has grown into a respected luxury jewellery brand, operating from our London office and serving customers globally through both physical and online platforms. Our Supply Chain Central to our ethos is the respect for all individuals within our supply chain. Our network includes suppliers of precious metals, gemstones, and diamonds, crucial for crafting our jewellery pieces. These suppliers are currently based in the Grand Bazaar of Istanbul, Turkey. Our Commitment to Human Rights At The Charites London, we are dedicated to ensuring that no form of slavery, forced labour, or human trafficking occurs in any part of our business or supply chains. We hold our employees to the highest standards of integrity and social responsibility, as outlined in our Responsible Business Policy. Furthermore, we expect all our suppliers to adhere to strict legal and ethical standards, operating free from discrimination, slavery, forced labour, and human trafficking. To ensure compliance, we employ the following measures: 1. Supplier Visibility We prioritize thorough due diligence and maintain close relationships with our suppliers. Our UK-based team conducts regular visits to our manufacturers, fostering transparency and trust. 2. Contractual Clauses Our supplier agreements include clauses confirming their commitment to upholding human rights laws and standards. Suppliers are required to implement transparent due diligence processes to ensure their sub-contractors and suppliers are not engaged in slavery or human trafficking. Next Steps The Charites London is committed to regularly assessing and addressing issues related to slavery and human trafficking within our organization and supply chains. We remain dedicated to our mission of ethical business practices and human rights advocacy, continuously striving to make a positive impact in our industry and beyond.